Refund policy

Returns & Refunds

We want you to love your Lumora Beauty tools. If something isn't right, we're here to help.

RETURN WINDOW
You have 30 days from the date you receive your order to request a return.

WHAT CAN BE RETURNED
Unopened, unused items in their original packaging may be returned for a refund or exchange within 30 days of delivery. Proof of purchase (your order number or confirmation email) is required.

WHAT CANNOT BE RETURNED
For hygiene and safety reasons, the following cannot be returned once opened or used:
- Facial cleansing brushes and brush heads
- Ice rollers and skin-contact tools
- Any item that has been unsealed, used, or has had its hygiene seal broken

This policy protects all customers by ensuring every product we ship is brand new and untouched. We're unable to make exceptions to this for personal care items, in line with standard health and safety practice.

DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at wolfsdropshipping@gmail.com with your order number and a photo of the issue. We'll send a replacement or refund at no cost to you — no return shipping required for defective items.

HOW TO START A RETURN
Email wolfsdropshipping@gmail.com with your order number and reason for return. We'll confirm eligibility and provide return instructions, including the return address. Please do not send items back without contacting us first — unauthorized returns may not be accepted.

REFUNDS
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the refund.

QUESTIONS
Email us anytime at wolfsdropshipping@gmail.com or call (908) 299-6481.